The GSM Jeremy Grossman was great! He gave me a great deal on a new MINI Countryman Cooper S. I went to many dealers in the LA area but MINI of Universal City was the only one that really gave me a fair price and was transparent with pricing.
WANTED: GREAT CAR, GREAT PRICE GOT: AMAZING CAR, AMAZING PRICE LOVED THE SERVICE, AND POSITIVE ATTITUDE WOULD RECOMMEND TO ANYONE BOTH THE DEALERSHIP & A MINI ANTHONY, JOHN & ALEX ARE ALL FANTASTIC PLEASE GO IN AND CHECK THEM OUT!
Honestly, I hate going into dealerships to buy car, I always hesitate to start talking to a sales advisor as they have a bad record of being "pushy" and dishonest, until I met Anthony Marshall yesterday and he totally changed my opion of this experience! He was such a pleasure to work with, very knowledable and helped me of where I needed to be to be able to purchase the Mini I wanted. I highly recommend Mini of Universal and ask for Anthony Marshall to assist you, he can perfom miracles and get you in the car of ...
Anthony Marshall at Universal MINI was an absolute pleasure to work with. He went above and beyond to get us the best value and experience. The entire purchase was great....from the initial inquiry to the test drive and then the final purchase. I would highly recommend Anthony and the Universal MINI dealership!!!!
While I've also had a pleasant sales experience at another SoCal MINI dealer, that place's service department turned out to be a huge source of frustration and wasted time. Universal City MINI however is different. From Sales (Anthony & Isabel) to Service (Billy & Tommy), they all care about the brand's products and their customers' satisfaction. I highly recommend this place.
Not going to lie. I had a miserable experience at Nick Alexander with my first Mini (the car was great but the sales and service experience was absolutely horrible) and as a result, was seriously considering NOT leasing a second Mini three years later. I decided to give another dealership a chance and I have to say I am glad I did. Anthony at Universal City Mini made the process so much less soul crushing than it was three years prior. I highly recommend you visit this dealership and work with Anthony and his team. You're welcome!
Our sales person Anthony Marshall was really nice, he was super friendly, spent a lot of time working with us, and gave us a great price - he got us to where we needed to get. Not too persuasive, but persuasive enough to get us to seal the deal then and there. We walked away really happy with our car, which is really awesome!
Worked with Anthony Marshall to lease a mini. He was very personable and knowledgeable. Made leasing the mini painless and enjoyable! Thanks to the staff for my brand new mini!
I walked into Mini and was quickly greeted by Anthony Marshall. I told him exactly what I was looking for and he quickly showed me where the car I was looking for was located. He did not try and up-sale me on anything. He was extremely knowledgeable and professional. By far the quickest most efficient car purchase of my life. If I am ever in the market to buy another Mini I would go back and seek Anthony. He Gives car salesman a good name. Thank you very much.
Typically, I dread the car buying experience,however, going to Universal City was completely different. The team that worked with us from Sales, Anthony M to Finance, Tony were exceptional. It was the Best car buying experience ever!
Mini of Universal City...thank you once again for you superb service and friendly staff. Anthony Marshall, thank you for being available to answer all my questions.
The Customer Service Was Great. They helped me a lot. They give me what I wanted and left a happy person. Thank you so much!!!!!
After driving Chrysler/Dodge/Jeep vehicles my entire life, I happily made the choice to switch to a quality company with quality cars. Anthony helped me crunch numbers so I was able to turn in my current lease (Dodge Dart) which I was very unhappy with, and lease a new Mini Cooper S hardtop. Not only was it a great deal, but my insurance dropped almost $30.00 per month. I didn't feel rushed or pressured. The next day, Anthony called and followed up to make sure everything was taken care of and if I was happy with my car. Oh ...
Wonderful experience buying my 2nd Mini and first with Mini of Universal City. Anthony Marshall was a great salesman. No pressure and a pleasure to work with. Would definitely recommend Anthony and Mini of Universal City to anyone.
Great experience and great staff especially Marty who helped us in getting my first car. He was really amazing in giving good deals. Everyone was approachable. This place is highly recommended!
It wasn't my regular dealership experience. They were thoughtful and friendly. I didn't feel pressure from them and they helped work out a price that was right for me
I walked in to lease a new 4 door Mini Cooper. Jason simply asked what I was looking for, didn't try to pressure or upsell me any extras. They found the British Racing Green 4 door I was looking for and a few days later I drove home a happy customer. Alex worked hard to get the price I wanted and Huw made sure I was happy with the results every step of the way. I'll definitely go to them again when the lease runs out. Everything was relaxed and easy, even the financing was a breeze.
I've bought a few cars. More than a few. I get the game - come in, fall in love with the test drive, then get caught up in the mumbo-jumbo with the salesman and the manager and the finance guy until your head is spinning and you just want to leave, but you can't because they took your keys and you're stuck. Evidently Mini Universal City gets that too - and they get that it sucks, because they don't do that. In fact, my experience there was exactly the opposite. My girlfriend leased her last mini ...
I have been bringing my 2003 Mini Cooper to this dealership frequently over the years for various major and minor services, and I have been familiar with all of the "regimes". The current one is by far the best! Huw is the new GM and along with Tommy as head of service, and Phil as my fave service adviser, have taken spectacular care of my vehicle for this latest visit. I needed four new tires and got the best price available, as well as a transmission issue that was taken care of and sorted out far beyond my expectations ...
After a a couple of horrible experiences with another Mini Dealer (South Bay), I called Universal Mini for help. Randy was a total Rock Star. He not only got everything fixed on my car, he had it done in less than 24 HRS. While the other dealer claimed parts were on back order and played games for weeks, he went above an beyond normal service. Thank you so much for all your help!
Thanks Philip. I tried reviewing you earlier but was unaware if it took. you helped me out greatly and were as always a pleasure to deal with with your kindness and professionalism as always. as a loyal customer thank you.
I had a great experience here and was really taken care of. Jeff Sellz went above and beyond to help me purchase my car. He worked with me and went the extra mile to make sure I got the car and even went out of his way to deliver it to me. I will never buy another car from anyone else and will make sure to tell everyone where to go when they need to buy a car.
I followed Huw John to Universal Mini because of the excellent service that he provided in the past. I have always received friendly, informative and efficient service with each of my car transactions. He made certain that I received the same level of satisfaction with his sales team at Universal. My daughter hasn't made the final decision on which Mini she wants but, when she is ready, we will definitely make our purchase at Universal Mini.
Wow - Matt Roberts really helped me out. He's the Used Car Manager and with the use of all his wisdom in the Industry assisted me through the buying process. I regard myself as not the easiest of shoppers, and normally hate car shopping, but Matt is a credit to himself and the whole MINI of Universal City. His level of patience is beyond compare and the guy is a real Pro ! Thank you to all at the dealership that I ran into. You were a pleasure to work with. Great selection of used MINI's.
Wow!!!! Gorgeous building !!! Nicest people!!! Getting my car serviced there was easy as can be! This is the only place I will bring my car! Thank you Paul! I WILL be back!
If you are looking for a MINI, I say go to MINI of Universal City I found them to be the best in selection & price hands down. From great customer service to the new building (great atmosphere ..wow), it will totally surpass your expectations, how many car dealerships can anyone say that about???? GO see Greg, you will be taken care of & you'll make a new friend thanks for all your help Greg, I LOVE MY mini-S
Went in to look at the Clothing and stuff to jazz up my MINI. What a great selection - New Store and everyone there that I came into contact with had so much Energy. Elizabeth Carlos was a Gem - Great knowledge of the accessories and I thoroughly enjoyed the whole experience ! Would I go back ? Too right ! You won't keep me away from the place.
Went up for the soft opening a couple of weeks ago, went back a week later and bought a car. The whole process was great, from the sales team to the managers it was a great car buying experience. The new location and facility is first class. I had looked at cars at other dealerships but when I went to Mini Universal City they had the selection I wanted, the salesperson (Sam) were extremely friendly without being pushy, they walked me through my options on the cars as well as clearly explain the warranty and financing options before they had ...
What a great Service Experience I had the other day. Phil my Service writer was great - he's been my go to guy on a few occasions at the old premises down the road and have never really been inclined to write anything - But this whole recent experience made me realize the guy is a ' prized asset '. The new building is FABULOUS - its HUGE - I stood there like a kid looking at those great lifts - there is a great buzz at this place - I've been to a number of the local MINI dealers ...