MINI of Universal City
4270 Lankershim Blvd, North Hollywood CA 91602 • Toll Free: (877) 226-0692 • Service: (818) 505-7455
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.7
  •   5.0
      –   Tim M., Lancaster, CA Feb 8, 2012
  •   5.0
      –   Lindsay P., Reseda, CA Feb 7, 2012
  •   4.5
      –   Rami G., Los Angeles, CA Feb 6, 2012
  •   4.5
      –   Jane L., Torrance, CA Feb 5, 2012
  •   2.0
    "Sales person seems to be just interested in selling and not in the customer. Finance person pushed to the limits the extended guarantee. Overall it was not a good experience and will not recommend Mini of Universal"   –   Joy A., San Luis Obispo, CA Feb 2, 2012
  •   4.5
    "I felt comfortable through the whole process."   –   Jennifer K., Manhattan Beach, CA Jan 30, 2012
  •   4.0
      –   Christopher H., Los Angeles, CA Jan 27, 2012
  •   5.0
    "I worked with Joey Limon in reference to everything Mini and then Peter Choe in reference to everything regarding Mini financing. They were both truly exceptional. I would refer anyone that wants a Mini to Joey and Peter in a heartbeat! And...I'm loving my new Mini!"   –   Melanie S., Los Angeles, CA Jan 24, 2012
  •   5.0
    "It could not have been better I love universal"   –   ., Los Angeles, CA Jan 23, 2012
  •   4.0
      –   MINI Owner, Valley Village, CA Jan 23, 2012
  •   4.5
      –   Esther G., Los Angeles, CA Jan 19, 2012
  •   5.0
    "The sales staff at mini universal are fantastic!"   –   Chelsi K., Los Angeles, CA Jan 18, 2012
  •   5.0
    "Great car buying experience. No pressure, but yet enthusiastic about selling me a suitable car based on my needs. Richard Lloyd was a great representative for your company, explained everything clearly both in writing and by explanation, and ultimately made me feel that the dealership and I were partners in this purchase. This made me more willing to go a little further than I planned in terms of downpayment to help make the deal possible just as the dealership moved in trying to meet me to get the numbers where I needed them to be. Ultimately, of course, successfully. Great experience overall."   –   Richard D., Glendale, CA Jan 13, 2012
  •   5.0
      –   Jacky G., Woodland Hills, CA Jan 13, 2012
  •   5.0
    "Neil is the best sales consultant I've ever worked with. Period. He is the reason I entered a new lease before my old lease was up."   –   Theodore T., Sherman Oaks, CA Jan 13, 2012
  •   5.0
    "It was the first time that we enjoyed buying a car. Mr. Neil Stone is a fantastic sales man. When you talk to him you don't feel you are talking to a car sales man. I'm surprised that why he is not a sales manager. He is respectful, he is not playing games and you feel he is there to support you to make the right decision. In addition, Richard Lloyd helped us a lot. He made sure that we are satisfied with all aspects of the car. He spent over 2 hours explaining to us different features in the car. Again He is so friendly and not pushy at all. Two of my friends are thinking about buying Mini and I told them they should contact Mr. Neil and Mr. Lloyd. My husband told me that he has not seen two car sales men as nice and caring than Neil and Richard."   –   Melika V., Los Angeles, CA Jan 12, 2012
  •   5.0
      –   Marc D., Los Angeles, CA Jan 11, 2012
  •   4.0
    "Richard and Neil are very nice and attentive during my purchase."   –   MINI Owner, Los Angeles, CA Jan 10, 2012
  •   5.0
      –   Ian L., Glendale, CA Jan 10, 2012
  •   4.5
      –   Jeff D., Los Angeles, CA Jan 10, 2012
  •   5.0
    "Working with Greg Paijuk was a pleasure. Everything went extremely smoothly. He was very good."   –   MINI Owner, Los Angeles, CA Jan 10, 2012
  •   5.0
    "Richard Lloyd, our motoring advisor, was truly exceptional. From our initial greeting to drive-off, he was always there going the extra mile to help us get the Mini Countryman we wanted that fit our budget. It was the single best car-buying experience we have ever had. Richard is fantastic, along with the entire Universal Mini staff. Thank you!"   –   Ryan T., Burbank, CA Jan 7, 2012
  •   5.0
      –   Rebecca R., Los Angeles, CA Jan 3, 2012
  •   5.0
    "Greg was very helpful and answered all our questions and concerns."   –   Bonnie N., North Hollywood, CA Jan 3, 2012
  •   5.0
      –   Zac H., Studio City, CA Jan 2, 2012
  •   5.0
      –   Rachel A., Studio City, CA Dec 27, 2011
  •   5.0
    "Greg was thorough, professional, knowledgeable and fair. He found me the car I wanted in the time frame that I needed it and he was a pleasure to work with."   –   Carolyn R., Los Angeles, CA Dec 27, 2011
  •   4.5
      –   Michael C., Saugus, CA Dec 19, 2011
  •   5.0
      –   Carol H., sherman oaks, ca Dec 16, 2011
  •   5.0
      –   Carrie F., Beverly Hills, CA Dec 16, 2011
  •   5.0
    "MINI Universal City is wonderful! From the moment I called to discuss leasing a MINI, the customer service was amazing. Neil went above and beyond to make sure that I had every question answered, even though I am totally annoying and have a million. Everyone made me feel comfortable and at ease with the whole process. I've purchased three cars in my life and this one by far is my most enjoyable, not only because I love my new car, but because there was never a moment where I felt anxious or questioned my decision. I most definitely recommend going to MINI Universal City!!"   –   Erica S., Los Angeles, CA Dec 15, 2011
  •   4.5
      –   MINI Owner, Los Angeles, CA Dec 12, 2011
  •   5.0
      –   MINI Owner, Los Angeles, CA Dec 7, 2011
  •   4.5
    "Richard and Neil were very helpful during the selection process and Peter was excellent in preparing my finacing."   –   Kayla S., Sherman Oaks, CA Dec 7, 2011
  •   5.0
      –   MINI Owner, Sylmar, CA Dec 7, 2011
  •   5.0
    "Lew W: The service was beyond exceptional. The time spent with me was outstanding and the promise of future service was not just a sales pitch but presented with an honest look in the eyes approach."   –   Lewis W., Playa Vista, CA Dec 5, 2011
  •   4.0
      –   MINI Owner, N Hollywood, CA Dec 5, 2011
  •   5.0
      –   Jennifer R., Winnetka, CA Dec 5, 2011
  •   5.0
      –   Neill S., Sherman Oaks, CA Nov 30, 2011
  •   5.0
      –   Terry P., Glendale, CA Nov 28, 2011
  •   5.0
      –   Jill M., Los Angeles, CA Nov 27, 2011
  •   5.0
    "I had a great experience dealing with Mini of Universal City, especially Neil Stone, who helped guide me through every step and worked with me on getting me exactly what I wanted in my new JCW Coupe."   –   Corless F., Beverly Hills, CA Nov 27, 2011
  •   5.0
      –   MINI Owner, Los Angeles, CA Nov 25, 2011
  •   5.0
      –   Kelly E., Los Angeles, CA Nov 23, 2011
  •   4.5
      –   MINI Owner, Los Angeles, CA Nov 21, 2011
Service Rating 4.3
  •   4.5
      –   Robert H., Topanga, CA Feb 18, 2012
  •   1.5
      –   Stephanie K., Los Angeles, CA Feb 16, 2012
  •   5.0
      –   Kim W., Rosamond, CA Feb 15, 2012
  •   5.0
      –   Andy P., Los Angeles, CA Feb 15, 2012
  •   5.0
    "I have a month on my lease and I really didnt want to have to service my car. I went in with a bad attitude thinking I would have to spend money and time on a car I wasnt going to use. But Philip took get care of me. He asked me lots of questions about what was wrong with the car aside from the service light. Reluctanly I told all the little things that wre wrong thinking it was going to cost me. Not only was all of this covered, Philip told me but he would rent me a car while my car was being serviced so I could continue on with my day. What?!!! All was as he said. My car was ready around the time he said. AND it didnt cost a thing. This actually made me love my Mini a little more. And to top it off when I picked it up it was washed and looked better than it had in a long time. I have a blue black that always looks black. Yet that day I saw a deep beautiful blue. So thanks Philip for taking such good care of grouchy me and my Mini."   –   Eric S., WEST HOLLYWOOD, CA Feb 15, 2012
  •   5.0
      –   Brenda A., Valencia, CA Feb 15, 2012
  •   5.0
      –   Amanda R., Los Angeles, CA Feb 15, 2012
  •   5.0
      –   Carol B., Palmdale, CA Feb 14, 2012
  •   5.0
    "They were very Accommodating. They gave me a rental to avoid any inconveniences, and returned my car clean."   –   MINI Owner, GLENDALE, CA Feb 13, 2012
  •   4.5
    "Talked with service manager about my problem prior to coming in. Once I got to my appointment it was just great service all around!"   –   Georges P., Los Angeles, CA Feb 13, 2012
  •   5.0
      –   Sandra K., Los Angeles, CA Feb 11, 2012
  •   5.0
    "Mike the service manager was fantastic. Answered every question and suggested several things I didn't know about. Great service."   –   MINI Owner, North Hollywood, CA Feb 10, 2012
  •   4.5
    "Phillip, who helped us out, was truly sweet -- we came in without an appointment, and he fitted us in with great goodwill."   –   MINI Owner, Beverly Hills, CA Feb 10, 2012
  •   5.0
    "I waited at the dealership for my car to be ready, everybody was very nice. One person went above and beyond and made sure I was comfortable while I waited. Thank you very much Angelica Ron, I will be back to Mini of Universal City."   –   MINI Owner, Los Angeles, CA Feb 9, 2012
  •   4.5
      –   MINI Owner, Hollywood, CA Feb 9, 2012
  •   4.0
      –   Young K., Glendale, CA Feb 8, 2012
  •   5.0
      –   MINI Owner, Los Angeles, CA Feb 8, 2012
  •   4.5
      –   Harriet F., Encino, CA Feb 8, 2012
  •   5.0
    "My service advisor, Phillip Horvath, couldn't have been more helpful or professional. I've never been less than 100% satisfied with the service at this dealership."   –   MINI Owner, La Canada, CA Feb 8, 2012
  •   1.0
    "This was the most disastrous service experience that I have ever had with any vehicle that I have ever owned. So many things went wrong, and the insincere apologies that I received from the individuals that I was working with were not helpful. They replaced my windshield wrong, I called the service department and asked if I could take my car to Long Beach MINI, and was told that I could so the numerous issues could be resolved (crooked windshield, broken rain gutters, scratched paint, excess glue left on the car). When I arrived at Long Beach MINI they refused to touch the car even though the car was under warranty. I had to drive from Long Beach MINI to Universal MINI in traffic, wasting my gas, to have these issue resolved. I was met with service members that did not want to redo the windshield, until I had them open up a brand new MINI and showed them how off their work was. They finally agreed to redo the glass, and fix the gutter. The scratched clear coat was not taken care of, nor was the excess glue still framing the windshield. I also had to fight to get a loaner car for the day, and when I refused to pay for the gas I was met with great resistance. They sited that if I was driving my own car, I would be paying for gas. This is true. But if they had done the work correctly the first time, I would be driving my own car, and not need a loaner. I was not offered any compensation what so ever. No MINI gear and accessories, free services, nothing. I WILL NEVER TAKE MY CAR BACK TO UNIVERSAL CITY MINI."   –   M B., Los Angeles, CA Feb 7, 2012
  •   1.0
    "never got a call back regarding an outstanding part that needs to be installed"   –   Rebecca W., San Francisco, CA Feb 7, 2012
  •   4.5
      –   Timothy L., Los Angeles, CA Feb 6, 2012
  •   3.5
    "The major problem of my vehicle was fixed; however, the details I needed fixing were not completed, such as wind shield wipers and license plate."   –   MINI Owner, Canyon Country, CA Feb 6, 2012
  •   5.0
      –   Daphne D., Los Angeles, CA Feb 6, 2012
  •   4.0
      –   Joshua D., Reseda, CA Feb 5, 2012
  •   5.0
    "Very attentative staff who are helpful and happy to share mini advice. This is the only mini dealer that gives me exceptional service is Southern California."   –   MINI Owner, Sherman Oaks, CA Feb 4, 2012
  •   5.0
      –   MINI Owner, West Hollywood, CA Feb 4, 2012
  •   5.0
    "Phil was fantastic! He listened to everything I had to say, was communicative and took care of all of our issues."   –   Shannon N., N Hollywood, CA Feb 3, 2012
  •   5.0
    "I've got nothing bad to say about my experience. It was great overall. I was a little hesitant to bring my car here since I didn't even buy it from Mini Universal, but Ricky took care of me and my problems with no issues whatsoever."   –   Philip V., Winnetka, CA Feb 3, 2012
  •   3.5
      –   MINI Owner, South Pasadena, CA Feb 2, 2012
  •   4.5
      –   Maria B., Burbank, CA Feb 1, 2012
  •   1.0
    "Took too long to "fix" and then it wasnt actually fixed. 2 or 3 days for some fuel injector issue and when I picked up the car and drove away the check engine light was still on. Had to bring it right back and go get a rental car AGAIN!"   –   Tricia M., Northridge, CA Feb 1, 2012
  •   5.0
    "Greg Paijuk was extremely helpful when I had to initially bring my car in. If I need to buy another Mini, I'll buy it from him! Service was great too. The people are all so good to deal with."   –   MINI Owner, West Chester, OH Feb 1, 2012
  •   4.0
    "Service advisor was very knowledgeable and helpful."   –   MINI Owner, Pacoima, CA Jan 30, 2012
  •   5.0
      –   MINI Owner, Los Angeles, CA Jan 29, 2012
  •   5.0
    "Mini of Universal has ALWAYS taken excellent care of me."   –   Mark F., Burbank, CA Jan 28, 2012
  •   5.0
    "Never had a bad visit!"   –   Ramona M., Los Angeles, CA Jan 27, 2012
  •   5.0
    "Ricky Was Awesome as usual, took care of everything and got teh car back to me as soon as it was possible."   –   Make It Work F., Santa Barbara, CA Jan 27, 2012
  •   4.5
    "My service advisor, Phil was friendly and attentive and made me feel at ease. I've recommended MINI of Universal City to other MINI owners because of the high quality of service."   –   Christopher H., Los Angeles, CA Jan 26, 2012
  •   5.0
      –   Edgar C., VAN NUYS, CA Jan 26, 2012
  •   4.0
      –   MINI Owner, Los Angeles, CA Jan 25, 2012
  •   5.0
    "My Service advisor Phil was terrific. He seems to be a great guy and did a great job. I just have no way to quantify question b (below). How would I know if he is honest? He seems so. It just seems like an odd question for this survey. I very much appreciated Ricky offering input to a question. He was paying attention even though I was not his immediate client. I really like that!"   –   ., , Jan 25, 2012
  •   5.0
    "Philip was wonderful and really took care of everything. VAST improvement over my prior visit when no one seemed to want to help me. Thank you!"   –   Sarah M., Los Angeles, CA Jan 25, 2012
  •   3.0
    "Arrogant service advisers make customer feel lucky that someone is going to repair their car under warranty"   –   MINI Owner, Valley Village, CA Jan 23, 2012
  •   5.0
    "Mike and Manager went all the way to solve my issue"   –   MINI Owner, Burbank, CA Jan 22, 2012
  •   4.0
      –   Ron R., Glendale, CA Jan 21, 2012
  •   5.0
    "Fabulous! Much improved over my first visit."   –   Andrea B., Valencia, CA Jan 21, 2012
  •   5.0
    "Ricky was the best."   –   Jay L., Dublin, CA Jan 20, 2012
  •   5.0
      –   Patricia L., Pasadena, CA Jan 19, 2012
  •   3.5
    "Your guys are terrific...we love everyone there and will continue to use Universal, and will possibly buy our next car there, but why did it take 7 hours to do our service?"   –   Andrew P., Saugus, CA Jan 19, 2012
  •   4.0
      –   Steven S., Valley Village, CA Jan 19, 2012
  •   2.5
    "I have owned my MINI since 2009... When I first got it there was a problem with the upholstery but I never got around to fixing it. I finally went in to have it fixed along with other things. I had a loaner for 2 days and got my car back. A day later I noticed that the original problem with the upholstery was fixed but when fixing it they created another upholstery issue in a different spot. They did not notice this and now I am forced to bring the car back to have the new problem fixed."   –   Patrick S., Los Angeles, CA Jan 18, 2012
  •   5.0
    "The service is always top-notch at Mini of Universal! They are always trying to make a service visit as short and pleasant as possible."   –   MINI Owner, Los Angeles, CA Jan 18, 2012
  •   4.0
    "service was really great, but advice on what they thought the problem was and the outrageous amount they wanted to charge was insulting."   –   MINI Owner, Los Angeles, CA Jan 16, 2012
  •   5.0
      –   MINI Owner, Chatsworth, CA Jan 16, 2012
  •   5.0
      –   Betsy E., Los Angeles, CA Jan 15, 2012
  •   5.0
    "Truly nice people. Everything was done efficiently and accomodated my schedule, and the car I got back runs better than before (I'm guessing new firmware?)."   –   Jacqueline S., Sherman Oaks, CA Jan 15, 2012
  •   5.0
      –   Whitney P., Los Angeles, CA Jan 15, 2012
  •   5.0
    "thanks to Phil and Neal, I had the best service id ever received!!!"   –   MINI Owner, Reseda, CA Jan 14, 2012
  •   4.5
    "The only reason you didn't get a five is because I believe the tech neglected to re set the service clock. I'll have to now come back which usually isn't a problem, but I now need to drive a hundred mile round trip to do that. I love driving the car, but the 101 ain't great for "motoring fun""   –   Robert Z., Camarillo, CA Jan 14, 2012
  •   5.0
    "Ricky was really great - called on time - kept me informed and was really helpful. Explained what was covered under my warranty (which was more than I thought!)"   –   Regina E., Los Angeles, CA Jan 13, 2012
  •   4.5
      –   Buck H., Beverly Hills, CA Jan 13, 2012
  •   3.5
      –   MINI Owner, La Canada, CA Jan 13, 2012
  •   4.0
      –   MINI Owner, Los Angeles, CA Jan 12, 2012
  •   4.0
    "My only problem was being without my car for two days. I had to miss work because it's so far from my home. Too far to take a bus or train. It would be nice if you offered a free rental to customers who have to leave their cars there over night"   –   MINI Owner, West Hollywood, CA Jan 11, 2012
  •   2.0
      –   MINI Owner, Los Angeles, CA Jan 11, 2012
  •   5.0
      –   John K., Glendale, CA Jan 11, 2012
  •   5.0
      –   Brett L., Los Angeles, CA Jan 10, 2012
  •   5.0
      –   Maude M., Los Angeles, CA Jan 8, 2012
  •   5.0
      –   Bradley W., Studio City, CA Jan 8, 2012
  •   4.5
      –   MINI Owner, Los Angeles, CA Jan 7, 2012
  •   5.0
    "Tommy was absolutely wonderful. Can't say enough great things about him."   –   Mich M., Venice, CA Jan 6, 2012
  •   5.0
      –   Armen D., North Hills, CA Jan 6, 2012
  •   4.5
      –   MINI Owner, Canyon Country, CA Jan 6, 2012
  •   4.5
      –   MINI Owner, Los Angeles, CA Jan 3, 2012
  •   3.5
    "It took over a day to get a call back about what the problem was with my car. Then when I was able to pick up my car it was not in working order and I had to go back and leave it again."   –   MINI Owner, Los Angeles, CA Jan 3, 2012
  •   4.5
    "The service was fast and well done but the interior of the car could have been cleaned up more thoroughly."   –   MINI Owner, Glendale, CA Jan 1, 2012
  •   4.5
      –   MINI Owner, Santa Clarita, CA Dec 30, 2011
  •   2.0
      –   Melissa G., Santa Monica, CA Dec 30, 2011
  •   5.0
      –   Scott S., Sylmar, CA Dec 30, 2011
  •   4.5
      –   MINI Owner, Los Angeles, CA Dec 30, 2011
  •   5.0
    "MINI of Universal provided friendly and attentive customer service. All concerns and questions were answered and addressed."   –   MINI Owner, Sherman Oaks, CA Dec 30, 2011
  •   5.0
      –   David G., North Hollywood, CA Dec 30, 2011
  •   5.0
      –   MINI Owner, Los Angeles, CA Dec 29, 2011
  •   4.0
      –   MINI Owner, Burbank, CA Dec 28, 2011
  •   4.5
      –   MINI Owner, Escondido, CA Dec 26, 2011
  •   1.0
      –   Jesus M., Porterville, CA Dec 26, 2011
  •   4.0
      –   Rachel M., Los Angeles, CA Dec 25, 2011
  •   5.0
    "Great service, very friendly."   –   Thomas R., South Pasadena, CA Dec 23, 2011
  •   5.0
      –   Hosuk S., Los Angeles, CA Dec 23, 2011
  •   5.0
      –   Make It Work F., Santa Barbara, CA Dec 21, 2011
  •   5.0
    "Ricky was great and the treatment top notch, the car was ready when he said it would be and the shuttle driver was very polite and on time."   –   MINI Owner, Studio City, CA Dec 20, 2011
  •   5.0
      –   Leena R., Sherman Oaks, CA Dec 17, 2011
  •   5.0
      –   James M., Burbank, CA Dec 16, 2011
  •   5.0
      –   Make It Work F., Santa Barbara, CA Dec 16, 2011
  •   4.5
      –   Steve J., Simi Valley, CA Dec 16, 2011
  •   5.0
    "Your service manager, Ricky, served me promptly and was thoroughly knowledgeable & professional. Also, the complimentary car wash was an added bonus!"   –   Thomas W., Toluca Lake, CA Dec 15, 2011
  •   5.0
      –   MINI Owner, Los Angeles, CA Dec 15, 2011
  •   2.5
    "When I came to p/u my car, which they said was going to be washed, first they couldn't find my keys, then the car wasn't washed (they said bc it was raining but 1- don't say you're going to do it 2- cars should still be washed even if it's raining). It was a 45 minutes wait time to p/u my car. It should have been 10 minutes max, 20 if you were super busy, not 45 because you are disorganized and don't communicate."   –   MINI Owner, Los Angeles, CA Dec 15, 2011
  •   5.0
      –   Haig H., Studio City, CA Dec 14, 2011
  •   5.0
      –   Make It Work F., Santa Barbara, CA Dec 14, 2011
  •   3.0
    "One of the issues that I asked be addressed during the servicing was not addressed, and it will require me to bring the vehicle back for another service appointment, which is very inconvenient."   –   MINI Owner, Los Angeles, CA Dec 13, 2011
  •   1.0
      –   MINI Owner, North Hollywood, CA Dec 13, 2011
  •   4.0
      –   Jonathan T., S Pasadena, CA Dec 13, 2011
  •   5.0
      –   Kathryn K., West Hollywood, CA Dec 12, 2011
  •   3.0
    "I was actually really frustrated by my experience. Setting up the appointment and actually dropping my car off was great! Everyone was friendly and helpful. We did a full 100% check of my car, and noted various issues, such as the broken antenna (wasn't picking up the Sirius service), as well as small little nicks around the exterior of the car. i know that these nicks aren't covered under the warranty, but I was told that they would be no problem to fix. I took my car in on a Monday, and I didn't have it returned until Friday. Not even once during the whole 5 days my car was in the service center was I contacted by the service team, even though I was told that they would call me with updates. Thursday afternoon I called and was told that if my car wasn't finished that night it would definitely be done first thing in the morning and they would let me know. "Great!" I thought. Cut to Friday morning, by 10:30 I still hadn't heard from anyone. When I called I was forwarded to my service managers voicemail, where I left a brief message. When I still hadn't heard from him an hour later I called back, to be told my car would be ready for pick up in 15 minutes. When I picked up my car none of the little nicks had been fixed (which is totally fine, I understand they are not covered) but don't tell me that you're going to fix them if you're not going to. Also, and this is less of a deal, but just something that irked me - my car was not washed. I know that this is something I shouldnt have expected, but every other car I've owned, when taking it in for service it's come back at least washed. Mini has always gone above and beyond in my opinion. Buying the car was such a great experience, I felt really taken care of, and I hoped the service would be equal."   –   Jessica L., Studio City, CA Dec 12, 2011
  •   5.0
      –   MINI Owner, Los Angeles, CA Dec 11, 2011
  •   3.5
      –   MINI Owner, Alhambra, CA Dec 10, 2011
  •   4.5
      –   MINI Owner, Santa Monica, CA Dec 10, 2011
  •   4.5
      –   MINI Owner, Scottsdale, AZ Dec 10, 2011
  •   5.0
      –   Timothy K., Tehachapi, CA Dec 10, 2011
  •   2.5
    "I had to wait 3.5 hours for an oil change/maintenance visit. The staff was friendly, but that is entirely too long to wait. Granted, they told me it could take 2 to 2.5 hours, which at the time I thought was a lot, especially since I had an appointment, but I agreed. Adding an extra hour on top of that was painful."   –   Rich C., West Hollywood, CA Dec 10, 2011
  •   3.5
    "1) i specifically asked to be contacted at my work number. Service rep called my cell phone and left message i did not receive until several hours later. 2) computer in the car was not reset so the next day (after paying $800) my display showed i needed the same work done next month. had to make another trip to dealer and wait while someone reset the computer."   –   MINI Owner, North Hollywood, CA Dec 5, 2011
  •   4.5
    "I was treated very well by Phillip and the shuttle back to work and from was very appreciated also. The work performed and documented seems to have solved my problems....Although, my "Check Engine" light blipped on and off again the other day."   –   Daniel S., Canyon Country, CA Dec 5, 2011
  •   5.0
      –   Florence A., Quartz Hill, CA Dec 4, 2011
  •   5.0
    "Jim M Rikki is an excellant service consultant."   –   James M., Valley Glen, CA Dec 4, 2011
  •   3.5
    "The only thing I was really bummed about was that I made an appointment to drop my car off at 1045am and no one looked at it until the next day."   –   MINI Owner, North Hollywood, CA Dec 3, 2011
  •   4.5
      –   MINI Owner, North Hollywood, CA Dec 3, 2011
  •   5.0
    "Prompt, Friendly......The guys- Phillip and Ricky were great! They even had my car washed! :-)"   –   Cynthia D., N Hollywood, CA Dec 3, 2011
  •   5.0
      –   Susan H., Pacific Palisades, CA Dec 3, 2011
  •   5.0
      –   Edward E., Newhall, CA Dec 2, 2011
  •   5.0
    "I was astonished on how I was treated by Phil in service. I brought my wife's 2011 MINI Clubman in for some minor warranty work and I was treated like I was the president of the United States. Very, very impressed. You folks are a class act in service, just like the sales experience was. Universal City MINI is truly a great example of receiving service after the sale. Thank you. I would love to sell MINI's -- I believe in them that much."   –   Bruce T., Lancaster, CA Dec 1, 2011
  •   3.5
    "I would have like to have seen a written breakdown (printed out) of charges before they did the work. It was given verbally."   –   MINI Owner, West Hollywood, CA Nov 30, 2011
  •   3.0
    "There was a lot of disorganization that caused my car to stay in the shop for the entire weekend."   –   Nazneen C., Los Angeles, CA Nov 30, 2011
  •   3.5
      –   Todd S., Los Angeles, CA Nov 30, 2011
  •   5.0
      –   David A., Santa Monica, CA Nov 30, 2011
  •   5.0
      –   Sara T., West Hollywood, CA Nov 30, 2011
  •   4.0
      –   MINI Owner, North Bergen, NJ Nov 30, 2011
  •   5.0
      –   Benjie G., Sherman Oaks, CA Nov 30, 2011
  •   4.5
      –   MINI Owner, Los Angeles, CA Nov 30, 2011
  •   5.0
    "I was from out of town and on my way to pick up my grandchildren on a Saturday afternoon - the staff was beyond kind the service extremely warm ad professional and best of all timely and efficient. i am so grateful!!"   –   Sheila A., Santa Cruz, CA Nov 30, 2011
  •   3.5
    "I feel the prices for service are way to high."   –   MINI Owner, Sherman Oaks, CA Nov 27, 2011
  •   4.0
      –   Timothy L., Los Angeles, CA Nov 26, 2011
  •   5.0
    "I went on a crazy day, the day before Thanksgiving, it didn't faze the group, they were fabulous."   –   Colleen M., Pasadena, CA Nov 25, 2011
  •   4.5
      –   MINI Owner, Los Angeles, CA Nov 25, 2011
  •   1.5
    "The routine service, which I had scheduled beforehand, took five hours! Or, rather, I waited for five hours, although in the past the same kind of service has taken an hour. The problem, as far as I could tell, had to do with little or no attention to coordination of appointments and the ability of service personnel. Not a good way to deal with customers by a company that appears to value its relations with those who buy its products."   –   MINI Owner, Los Angeles, CA Nov 23, 2011
  •   5.0
    "I have to say that Philip went above and beyond and could not have been more helpful or more friendly with me. I was so impressed with him and he gave me the best experience I've ever had with a dealership."   –   Erin F., Los Angeles, CA Nov 23, 2011
MINI of Universal City 4270 Lankershim Blvd North Hollywood , CA 91602 Sales: (877) 226-0692